Privacy Policy
Last updated: January 2025
PakMeds is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
Information We Collect
- • Personal information: name, email, phone number, and delivery address provided during registration or checkout.
- • Health information: prescription details and medical documents uploaded for prescription orders.
- • Payment information: order amount and payment method. We do not store full card details.
- • Usage data: IP address, browser type, pages visited, and clickstream data via analytics tools.
How We Use Your Information
- • To process and fulfil your orders including prescription verification and delivery.
- • To send order confirmations, shipping updates, and support messages.
- • To personalise your shopping experience and show relevant product recommendations.
- • To improve our website, detect fraud, and comply with legal obligations.
- • To send marketing emails and SMS if you have opted in (you may unsubscribe any time).
How We Protect Your Data
- • All data is transmitted over encrypted HTTPS/SSL connections.
- • Prescription and medical data is stored with restricted access — only authorised pharmacists may view it.
- • We do not sell, rent, or share your personal data with third parties for marketing purposes.
- • Payment transactions are processed by PCI-DSS compliant payment gateways.
Sharing of Information
- • Courier partners (M&P, TCS, Leopard, PostEx) receive your name, phone, and delivery address to fulfil delivery.
- • Payment gateways receive transaction details necessary to process your payment.
- • We may share data with government or regulatory authorities if required by law (e.g. DRAP for NOC orders).
- • We use Google Analytics for website analytics — this data is anonymised.
Cookies
- • We use essential cookies to keep you logged in and remember your cart.
- • Analytics cookies help us understand how visitors use our site (Google Analytics).
- • You can disable cookies in your browser settings, but some features may not work correctly.
Your Rights
- • Access: Request a copy of the personal data we hold about you.
- • Correction: Ask us to correct any inaccurate information.
- • Deletion: Request deletion of your account and associated data.
- • Opt-out: Unsubscribe from marketing communications at any time.
- • To exercise these rights, email us at privacy@pakmeds.com.
For privacy-related enquiries or to exercise your rights, contact us at privacy@pakmeds.com. We aim to respond within 5 business days.